Legal Pages and Personal Data

Every Bakal store comes with these pages:

• Mesafeli Satış Sözleşmesi, the distance sales contract (/distance-selling)
• Ön Bilgilendirme Formu, the pre-contract information form (/pre-information)
• İade ve Değişim, returns and exchanges (/returns)
• Teslimat ve Kargo Koşulları, delivery and shipping terms (/shipping)
• Kullanım Koşulları ve Satış Şartları, terms of use and sale (/terms)
• Gizlilik Politikası, the privacy policy (/privacy)

Consent checkboxes on the platform:

• At checkout, the customer cannot complete the order without ticking the box that accepts the distance sales contract.
• When opening an account, accepting the terms of use and the privacy policy is required.

The texts on these pages are general summaries. They do not contain your own details, such as your trade name, address, MERSİS and tax details. They cannot be edited in the admin panel; to publish texts specific to your store, contact us. Keeping the texts correct and up to date is your responsibility.

What the platform provides:

• A general privacy policy page in every store.
• A required checkbox, when a customer opens an account, that accepts the privacy policy.
• A cookie banner if you use Google Analytics: once you enter a Ölçüm Kimliği (measurement ID) under Yapılandır → Mağaza Entegrasyonları → Analitik → Google Analytics, visitors see a cookie banner and Google Analytics loads only after they click Kabul et (accept).
• Customer records are under Müşteriler in the panel, where you can edit or delete them.

As the data controller, obligations such as the privacy notice and answering data subject requests are yours. The general text on the privacy page does not replace a privacy notice written in your own company's name; to publish one for your store, contact us.

Bakal is not connected to İYS, Turkey's commercial message management system. Collecting consent for commercial electronic messages, registering it with İYS and not messaging recipients without consent are your responsibility.

These features send automatic messages to customers. They are off by default and run only if you switch them on (Yapılandır → Mağaza Entegrasyonları):

• Sepet Kurtarma: e-mail and SMS reminders for abandoned carts
• Değerlendirme İsteği: an e-mail asking for a review after an order ships
• Kargo Takip Bildirimi: an SMS when the parcel is out for delivery and when it is delivered

SMS is sent only through your own SMS provider account entered under Mağaza Entegrasyonları → SMS; Bakal has no shared SMS account. Before switching these features on, consider which of them need the recipient's consent.